Shipping policy
Delivery Policy
1. Shipping Locations
We currently deliver across India. International shipping is not available at this time.
2. Processing Time
- Orders are processed within 1-2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
3. Delivery Time & Cost
- Standard Delivery (5-7 business days) – ₹40
- Express Delivery (2-4 business days) – ₹80
- Free Delivery on orders above ₹300
4. Order Tracking
Once your order is shipped, you will receive a tracking number via email/SMS to track your package.
5. Delivery Delays
While we strive for timely deliveries, delays may occur due to weather conditions, courier issues, or high demand during sales/festive periods.
6. Failed Delivery Attempts
- If a delivery attempt fails due to incorrect address or unavailability, the courier may attempt re-delivery.
- After two failed attempts, the package will be returned to us. In such cases, we will contact you for re-shipping, which may include additional charges.
7. Address Changes
- Address changes can be made within 12 hours of placing the order.
- Once the order is shipped, address modifications are not possible.
8. Lost or Damaged Packages
- If your package is lost in transit, we will investigate with the courier and offer a replacement or refund.
- If the package is damaged upon arrival, please contact us within 48 hours with photos of the damaged product.
9. Customer Support
For any delivery-related queries, reach out to us at support@fullmoonstyles.com.